top of page

SHIPPING & DELIVERY POLICY

Last updated November 18, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should therefore be read alongside our main Terms: https://www.shamansondra.com/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

​

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

​

Free Shipping
We offer free standard shipping on all orders.

​

DO YOU DELIVER INTERNATIONALLY?
 

We do not offer international shipping.

​

ARE THERE OTHER SHIPPING RESTRICTIONS?

​

  • Orders only ship on business days, which are Monday - Friday.

  • Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

  • ​

QUESTIONS ABOUT RETURNS?


If you have questions about returns, please review our Return Policy: https://www.shamansondra.com/returns.

​

HOW CAN YOU CONTACT US ABOUT THIS POLICY?


If you have any further questions or comments, you may contact us by:

​

RETURNS ----

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'llalso need the receipt or proof of purchase. To start a return, you can contact us at sondraaabailey@gmail.com. Please note that returns will need to be sent to the following address: 3102 Co Rd 30, Wilsonville, AL, 35186, United States If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected. You can always contact us for any return questions at sondraaabailey@gmail.com.

 

Damages and Issues

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

 

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sondraaabailey@gmail.com.

bottom of page